Certified Cloud Security Professional (CCSP) Practice Exam

Which of the following is a formal agreement between two or more organizations where one provides a service and the other is the recipient of the service?

1. Non-Repudiation

2. Record

3. Service Level Agreement (SLA)

4. Tokenization

The correct answer is: Service Level Agreement (SLA)

The correct answer is Service Level Agreement (SLA) because it specifically defines the terms of service provided by one organization to another, outlining the expectations, responsibilities, and performance metrics involved. An SLA serves as a legal document that clarifies the obligations of both parties concerning the quality and availability of the service, thus ensuring that the recipient understands what they can expect in terms of service delivery. In contrast, non-repudiation refers to ensuring that a party in a transaction cannot deny the authenticity of their signature or message, which is unrelated to service agreements. A record is simply documentation of a transaction or an event and does not encompass the formal arrangements or expectations regarding service provision. Tokenization, on the other hand, is a security technique where sensitive data is replaced with non-sensitive equivalents, serving primarily to protect data rather than to facilitate a service agreement between organizations.